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How can we help you?

If you have something you would like to share or if we have´t lived up to your expectations, please feel free to contact us.

If you have something you would like to share or if we have´t  lived up to your expectations, please feel free to contact us.

If there is an ongoing case with customer service or our claims department, we ask that you contact the person who made the assessment in the first instance. You can also request that your case is reconsidered. This decision is made by the person responsible for the department. If you´re still not satisfied, you can contact the Complaints officer to have your case reconsidered, klagomal@allina.se.

We will need your name, information about your insurance, your contact details and a description of what you have experienced and why you are not satisfied. The Complaints officer will then go through your case and get back to you within 14 days. Should we not have a ready solution, we will still get back to you and keep you updated.

Other ways to register a complaint

Konsumenternas Försäkringsbyrå gives private individuals independent and free guidance on pensions, insurance and claims settlement, but does not try disputes.

Konsumenternas Försäkringsbyrå
Box 24215
104 51 Stockholm
0200-22 58 00

You can also turn to Konsumentverket and their information service Hallå Konsument, or the municipal consumer guidance for advice and help. To see what your municipality offers, see your municipality's website.

Hallå Konsument
Box 48
651 02 Karlstad
0771-525 525

Allmänna Reklamationsnämnden
As a private individual, you have the opportunity to make a report to Allmänna Reklamationsnämnden (ARN). ARN tries disputes between companies and private individuals free of charge after the company has taken a final position, provided that the dispute concerns more than SEK 2,000.

Allmänna Reklamationsnämnden
Box 174
101 23 Stockholm
08-508 860 00

Trafikskadenämnden examines cases relating to personal injury as a result of traffic. Trafikskadenämnden provides advisory opinions on the assessment and calculation of compensation issues regarding traffic damage compensation. The insurance companies are obliged to consult the committee on certain issues.

Box 24048
104 50 Stockholm
08-522 787 00 trafikskadenamnden.se

Court of law
You can always have a dispute heard by the district court. Most insurances also include a legal protection insurance that can replace parts of the court costs.

The complaint manager is Johan Fahrbring

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